Guest Messaging

  • Texting with Guests

    Watch this slideshow to learn about texting with Guests  
  • Attaching files to messages - both sending and receiving!

    Ever have a guest who texted you a request for some type of documentation and you didn't have an easy way to send it to them? You had to change to your email system, find the document that needed to be sent, attach it, then email it. What a hassle! HelloShift helps you streamline the conversatio...
  • Guest Response Time -- How to have a Green Smiley Face!

    Customer service-oriented humans love instant rewards and tend to have a competitive streak a mile wide. If you're wondering how you can have your name listed as having the fastest response time to guest messages in HelloShift, or change that smiley to a Green happy face, this article will give y...
  • How do I adjust the timing of my messages?

    The settings for the timing of your outgoing text messages is determined by the settings on your Site Administration dashboard. To locate this, admins can click on their name in the upper right hand corner of the app, then choose "My Sites" from the dropdown menu. Once there, you will see an "Edi...
  • How do I automate or cancel automation of guest messages? (admin only)

    HelloShift prides itself on being the most flexible modern messaging system out there for hotels. We know there are days in your hotel when you expect to be slammed, and sometimes, it would be great if you could turn some features of the system off. Other days, you're on top of the world, fully s...
  • How to delay sending messages until an appropriate time

    HelloShift allows you to send text messages to your guests at a time that you think is most convenient to them. Use this feature to keep your guests happy and well-informed! Made a guest reservation for dinner? Schedule a reminder text for them. Want to check up on a guest who had a problem that...
  • What are snippets and how do I use them?

    Guests are beginning to expect text messages from business as reminders about everything from their oil change to their dentist appointment to, as you know, their hotel reservation. But you've seen how some people of your staff write text messages -- what with their acronyms (LMK, ILY, G2G, OMW),...