Best Practices

  • How do I manage a wait list for my sold out dates?

    There are a couple of ways of handling this: Tag all waitlist notes with #WaitList. Add an item in AM checklist to call the people on the WaitList and add comments. Create a task for the date '9/25/2020 Sold Out' and add subtasks for each wait list request. Here is a video to show you how to do ...
  • How do I use Objectives?

    Setting objectives in HelloShift is based on a popular technique called Objectives and Key Results (OKR). Objectives help align your entire staff towards a hotel-wide goal: more loyalty signups, improved guest service, more TripAdvisor reviews etc. To achieve an objective, it must be tied to key...